Privacy Policy

At Trustoria.co.uk, your privacy and data security are of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website. Our practices are fully compliant with the United Kingdom’s General Data Protection Regulation (UK GDPR) and related data privacy laws.

By accessing or using Trustoria.co.uk, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Such as your name and email address, if you voluntarily provide them via contact forms, newsletter subscriptions, or direct communication.
  • Non-Personal Information: Including browser type, IP address, device type, location (country/region), and browsing behavior collected automatically via cookies and analytics tools.

We only collect information that is necessary for operating and improving Trustoria.co.uk and communicating with our visitors.

2. How We Use Your Information

The information we collect may be used to:

  • Operate and maintain the website efficiently.
  • Respond to your enquiries and provide customer support.
  • Send periodic newsletters or updates, if you opt-in.
  • Analyse and improve the performance and usability of our site.
  • Ensure security, prevent fraud, and comply with legal obligations.

We do not sell, trade, or rent users’ personal identification information to others.

3. Legal Bases for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Consent: Where you have given clear permission for us to process your personal data.
  • Legitimate Interests: For purposes such as website improvement, communication, and security monitoring.
  • Legal Obligations: To comply with UK law and respond to lawful requests.

4. Cookies Policy

What are Cookies?
Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data.

How We Use Cookies:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Preference Cookies: Remember your settings and preferences for future visits.
  • Security Cookies: Help maintain website security.

You can manage your cookie preferences through your browser settings. Blocking certain cookies may affect your user experience.

For detailed cookie control instructions, visit aboutcookies.org.

5. Media Policy

If you upload or share any media (such as images, documents, or comments) on Trustoria.co.uk (where permitted), please avoid including personally identifiable information or embedded metadata (EXIF data).

Visitors to the website may download and extract metadata from uploaded images. Always review and cleanse your media files before submission.

We reserve the right to review, moderate, or remove media content that violates our guidelines or endangers user privacy.

6. Embedded Content from Other Websites

Articles on Trustoria.co.uk may include embedded content (e.g., videos, images, articles) from third-party websites. Embedded content behaves in the same way as if the visitor had visited the third-party site.

Third-party websites may collect data about you, use cookies, and monitor your interaction. We are not responsible for the privacy practices or content of external sites.

We encourage you to read the privacy policies of any third-party sites you visit.

7. Third-Party Services

We may use third-party service providers for hosting, analytics, communication, and security purposes. These services include but are not limited to:

  • Web Hosting Providers
  • Google Analytics (or equivalent analytic tools)
  • Email Newsletter Services

These providers have access to your data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Data Security Measures

We take appropriate technical and organisational measures to protect your personal information, including:

  • Encrypted data transmission via SSL/TLS.
  • Secure servers and firewalls.
  • Regular website and security audits.
  • Restricted access to data among our team.

Despite our efforts, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Data Protection Rights

Under the UK GDPR, you have important rights concerning your personal data:

  • The right to access – You can request copies of your personal data.
  • The right to rectification – You can request corrections to inaccurate data.
  • The right to erasure – You can request deletion of your personal data.
  • The right to restrict processing – You can request that we limit the way we use your data.
  • The right to object to processing – You can object to certain types of data use.
  • The right to data portability – You can request a copy of your data in a structured format.

If you would like to exercise any of these rights, please contact us at admin@trustoria.co.uk
We may need to verify your identity before fulfilling your request.

10. Retention of Data

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by UK law. Afterward, we securely delete or anonymise your information.

11. Children’s Privacy

Trustoria.co.uk does not knowingly collect or solicit information from anyone under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will promptly remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changes in legal, technical, or business developments.

When we update our Privacy Policy, we will revise the “Effective Date” and post the updated version on this page.
We encourage you to review this page periodically to stay informed about how we are protecting your data.

13. External Links

Our website may contain links to external websites not operated by us. Please note that we are not responsible for the privacy practices of other sites.
We encourage you to review their privacy policies independently.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can contact us:

📧 Email: admin@trustoria.co.uk
🌐 Website: https://www.trustoria.co.uk

Conclusion

At Trustoria.co.uk, we respect your right to privacy and are committed to protecting your personal data in compliance with UK data protection laws.
Thank you for trusting us with your information and for being part of the Trustoria community.